Shipping policy

This Shipping Policy explains how orders placed with Sunbaked are processed and shipped. By placing an order, you acknowledge and agree to the terms outlined below.

📦 Order Processing

Orders are processed after payment has been successfully received.

Once your order has been processed and shipped, tracking information will be provided when available.

🚚 Shipping & Delivery

Sunbaked does not provide guaranteed or estimated delivery timeframes. Delivery is handled by the shipping carrier, and the actual delivery time may vary depending on the carrier and circumstances affecting the shipment.

Once an order has been shipped, Sunbaked is not responsible for delays caused by the shipping carrier or circumstances outside of our control.

📍 Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Sunbaked is not responsible for packages sent to an incorrect, incomplete, or outdated address provided by the customer.

Please verify your shipping information before completing checkout.

🔎 Tracking Information

Tracking information will be provided after your order has shipped.

Tracking updates are controlled by the shipping carrier and may not appear immediately. Sunbaked is not responsible for delays, missing updates, or interruptions in carrier tracking information.

📮 Lost, Stolen, or Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, you must contact the shipping carrier directly and file a claim or delivery investigation.

Sunbaked is not responsible for packages that are lost, stolen, delayed, or misdelivered by the carrier. Refunds or replacement orders will not be issued for packages that the carrier confirms as delivered.

🌎 International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are determined by the applicable customs authorities and are the responsibility of the customer. Sunbaked does not control these charges, and they are not included in the order total unless specifically stated at checkout.

International shipments may also be subject to additional customs processing or carrier procedures.

⚠️ Incorrect or Undeliverable Addresses

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, Sunbaked is not responsible for the resulting delivery issue.

If the package is returned to Sunbaked, any additional shipping costs required to reship the order may be the responsibility of the customer.

🚫 Refused or Unclaimed Packages

If a customer refuses delivery or fails to claim a package and it is subsequently returned to Sunbaked, the order remains subject to our Final Sale Policy.

Refusing or failing to claim a package does not automatically qualify the customer for a refund.